Privacy Policy
Last updated: [2026-02-01]
1. Introduction
Welcome to HiSoul ("we", "our", "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, email address, and demographic information, that you voluntarily give to us when you register with the application.
- Usage Data: Information our servers automatically collect when you access the application, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the application.
- Chat Data: The content of your conversations with our AI characters. We use this data to improve our services and your experience.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:
- Create and manage your account.
- Improve our application and services.
- Monitor and analyze usage and trends to improve your experience.
- Respond to your comments and questions and provide customer service.
4. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.
5. Account Deletion
You may delete your account at any time. If you wish to delete your account, please contact us at [[email protected]]. Upon your request, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with legal requirements.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
7. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our application is at your own risk.
8. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify any inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
To exercise these rights, please contact us at [[email protected]]. We will respond to your request within 30 days.
10. Third-Party Services
We may use third-party services to help us operate our application, such as hosting providers, analytics services, and payment processors. These third parties may have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
12. Do Not Track Signals
We do not currently respond to Do Not Track signals from your browser. However, you can set your browser to refuse all cookies or to indicate when a cookie is being sent.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us at [[email protected]].